How do I request a refund?

If you selected the "Pick Your Days" schedule type and wish to withdraw or switch a day for another, you may request a schedule change in our registration portal without using a refund request form by signing into your account, clicking "Explore All Programs" and clicking on your child's account and selecting the current contract. Only dates which have not yet been invoiced may be switched or withdrawn within Eleyo. Once a date has been invoiced, it is locked in. 

Fill out a refund request form here..

Refund Policy

All refunds are subject to Brownsburg Parks' policies and approval along with any other local or state procedures necessary to process a refund and can take 4 to 6 weeks to process. If a refund is approved, the refund will be issued in the form of a check from the Town of Brownsburg regardless of how payment was made and will be mailed to the household's primary member at the stated address on the Refund Request Form. A request for a refund must be submitted prior to the start date of the program or reservation date.

Brownsburg Parks reserves the right to cancel, combine, or divide classes; to change time, date, or location; to change instructor's assignments; and to make any changes that may be necessary from time-to-time in its sole discretion. A full refund will be issued if Brownsburg Parks cancels a program prior to the start of the program. A prorated refund will be issued if Brownsburg Parks cancels a program after the start of the program.

Refund requests are submitted to the Clerk-Treasurer of the Town of Brownsburg twice monthly on a predetermined schedule. Depending upon when the Request of Refund is received by the Parks Office, it could take up to six weeks to receive a refund check. Any refund amount under $10 will be issued as a household credit for a future Brownsburg Parks transaction.

Show All Answers

1. Where do I pick up my child?
2. How do I register my child for PEAK?
3. How do I request a refund?
4. Scholarships/ Financial Aid eligibility
5. How do I access my tax receipts?
6. Where can I find your Extended Break camps?
7. What about weather delays and closings?
8. How do I contact my PEAK Site Manager?